Publications on AI Empathy and Human-AI Interaction

Explore peer-reviewed articles, conference papers, working papers, and book chapters from AI Empathy Lab researchers. Our publications cover empathic AI, voice assistants, consumer behavior, sustainable choice, service failures, AI companions, anthropomorphism, and emotion measurement.

Latest on AI empathy

Working paperSSRN

The Right Time for AI Empathy in Voice Commerce: Attribution Processes and Product Category Shape Decision Satisfaction

Mari, A., Uysal, D. E., Brooks, J., & Alabed, A.

Working paperSSRN

Generative AI-Enabled Empathy and Persuasion in Voice Assistants: Impact on Sustainable Consumer Choice

Mari, A., Uysal, D. E., Alabed, A., Efthymiou, F., & Brooks, J.

Working paperSSRN

No Hard Feelings: The Protective Power of AI Empathy During Service Interaction Failures

Efthymiou, F., Mari, A., Uysal, E., & Brooks, J.

Working paperSSRN

The Voice of Emotion: Advancing Marketing Research Through Real-Time AI Emotion Measurements

Uysal, E., Alavi, S., Brooks, J., Mari, A., & Efthymiou, F.

Selected publications

2026

AI with a Conscience: Empathic Voice Assistants for Sustainable Shopping Decisions

Mari, A., & Alabed, A.

International Conference on Sustainability and Innovation Processes and Systems, Springer Nature Switzerland, pp. 92–103

2024

More than just a chat: A taxonomy of consumers' relationships with conversational AI agents and their well-being implications

Alabed, A., Javornik, A., Gregory-Smith, D., & Casey, R.

European Journal of Marketing, 58(2), 373–409

2024

Empathic voice assistants: Enhancing consumer responses in voice commerce

Mari, A., Mandelli, A., & Algesheimer, R.

Journal of Business Research, 175, 114566

2024

The power of AI-generated voices: How digital vocal tract length shapes product congruency and ad performance

Efthymiou, F., Hildebrand, C., de Bellis, E., & Hampton, W. H.

Journal of Interactive Marketing, 59(2), 117–134

2023

Anthropomorphism in Artificial Intelligence: A review of empirical work across domains and insights for future research

Uysal, E., Alavi, S., & Bezençon, V.

Artificial Intelligence in Marketing (Review of Marketing Research), 273–308

2023

Deep learning reveals what vocal bursts express in different cultures

Brooks, J. A., Tzirakis, P., Baird, A., Kim, L., Opara, M., Fang, X., … & Cowen, A. S.

Nature Human Behaviour, 7(2), 240–250

2023

Empathy by Design: The Influence of Trembling AI Voices on Prosocial Behavior

Efthymiou, F., & Hildebrand, C.

IEEE Transactions on Affective Computing

2023

Semantic space theory: Data-driven insights into basic emotions

Keltner, D., Brooks, J. A., & Cowen, A.

Current Directions in Psychological Science, 32(3), 242–249

2022

Trojan horse or useful helper? A relationship perspective on artificial intelligence assistants with humanlike features

Uysal, E., Alavi, S., & Bezençon, V.

Journal of the Academy of Marketing Science, 50(6), 1153–1175

2022

AI anthropomorphism and its effect on users' self-congruence and self–AI integration: A theoretical framework and research agenda

Alabed, A., Javornik, A., & Gregory-Smith, D.

Technological Forecasting and Social Change, 182, 121786